Frequently Asked Questions

What is ProntoID?

ProntoID is a secure identity aggregation and verification service that allows you to verify your age and identity once, and then use that verified status to access various online services requiring such verification. Our sole purpose is to provide secure and private verification.

How does the identity verification process work?

To verify your identity, you will securely upload images of a government-issued photo ID and a live selfie for biometric comparison. Our advanced systems confirm your age and identity. In some cases, we may also leverage existing verifications from trusted providers to speed up the process.

Is my personal data safe with ProntoID?

Absolutely. Your privacy and data security are our top priorities. Your sensitive ID documents and personal information are encrypted at rest and in transit and are never shared with any third-party services for marketing or other purposes. We only send a simple "verified" confirmation to the services you wish to access. As a Swiss-based company, we adhere to stringent data protection regulations, including GDPR and the Swiss FADP.

How much does ProntoID verification cost?

Pricing for our services depends on the specific needs and volume of your platform. We offer several tiers, including plans for individuals, growing businesses, and large-scale enterprises. Please see our Pricing Page for detailed information.

Do I need to re-verify my identity?

While ProntoID aims for a "verified once, always available" experience, re-verification might be necessary if your uploaded ID expires or due to changes in regulatory requirements or for security purposes.

What if I have issues with my verification?

If you encounter any problems or have questions regarding your verification, please contact our support team at info@prontoid.com. We are here to assist you.

What are ProntoID model release forms?

ProntoID model release forms (part of our Pronto Comply and Pronto Forms services) are legally valid documents secured with cryptographic, immutable signatures. This ensures they are tamper-proof and can be verified independently.

Who can be added to a model release form?

Models need to have a verified ProntoID account to be added to a model release form. This benefits models the most by protecting their privacy and giving them control over their identity.

I am a photographer, what are the benefits of ProntoID?

ProntoID gives you the peace of mind that your model identification is handled properly and securely. When you personally collect and store models' ID documents, you legally become a "data controller" under regulations like GDPR, making you liable for data security. ProntoID handles the ID verification for you, so you don't have to worry about these complex privacy issues.

I am a model, why should I use ProntoID to sign model release forms?

ProntoID is built specifically to protect models. Instead of handing your physical ID to a photographer who might store or share it insecurely, you maintain control. With ProntoID, your identity is verified once in a secure environment. Our Pronto Beacon service will also help you track where content featuring you is posted, giving you unprecedented visibility and control.

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