Last updated: August 16, 2026 · Brooks & Keitt Sarl · 1950 Sion, Switzerland
Important Notice: Please read these Terms and Conditions carefully before using the ProntoID website and any of the services (collectively, the "Service") operated by ProntoID ("us", "we", or "our"). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.
By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the terms, then you do not have permission to access the Service. If you are using the Service on behalf of an organization or entity ("Organization"), then you are agreeing to these Terms on behalf of that Organization, and you represent and warrant that you have the authority to bind that Organization to these Terms.
ProntoID provides a suite of digital identity verification, compliance, and data security services. These services include, but are not limited to:
To use certain features of our Service, you may be required to create an account. You must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
When using our identity verification services, you agree to submit authentic, unaltered, and valid identification documents and personal information. You represent and warrant that all information you provide is true and accurate. Attempting to defraud the system with false or manipulated information is a material breach of these Terms and may be reported to law enforcement authorities. Where the documents you submit relate to a person other than yourself, Section 4 also applies.
This section applies whenever you submit to ProntoID an identification document, a photograph, a model release, or any other record that relates to a person other than yourself. This most commonly arises where a photographer, studio, or agency registers a model release, or uploads identification for a person appearing in their content. The person the documents relate to is referred to below as the Subject.
By submitting documents relating to a Subject, you represent and warrant that:
ProntoID examines the identification document, records the verification outcome, retains the documents as part of the compliance record, and issues a reference which you may provide to the platform on which the content is published.
Where a platform is associated with the submission, ProntoID may provide that platform with the verification outcome, audit metadata, the record reference, and a watermarked copy of the photograph from the Subject's identification document. ProntoID does not provide the identification document itself to the platform.
ProntoID records and preserves model releases. ProntoID does not assess whether a release is legally sufficient, whether its terms cover any particular use of the content, or whether it relates to the content it is submitted against. Responsibility for those matters remains with you.
Where a document is submitted by you rather than presented by the Subject in person, ProntoID can confirm that the document appears to be a valid identification document and can record the date of birth it states. ProntoID cannot, in those circumstances, confirm that the person who presented the document to you was the person the document describes, that the person appearing in the associated content is that person, or that any signature on a submitted release is genuine.
Where the Subject completes verification directly with ProntoID, including through ProntoTag, ProntoID additionally confirms that the document was presented by the live person it describes. Records created in that way carry a materially higher level of assurance, and you should use that route wherever the Subject can be reached.
You must not represent, to a platform or to any other party, that a record created from documents you submitted establishes more than is set out in this section.
You remain responsible for informing the Subject that their documents have been submitted to ProntoID. Where you provide contact details for the Subject, ProntoID may contact them directly to inform them that a record exists, to allow them to access it, and to confirm their own verification. Where you do not provide contact details, you must be able to demonstrate, on request, why it was not possible to do so.
A Subject may contact ProntoID directly in relation to a record concerning them, whether or not they hold a ProntoID account and whether or not they were the person who submitted the documents. ProntoID will respond to the Subject directly and will act on their request in accordance with applicable data protection law, irrespective of the wishes of the person who submitted the documents.
Where a Subject informs ProntoID that documents relating to them were submitted without their agreement, or withdraws their consent, ProntoID may suspend or withdraw the associated record and may inform any platform to which that record was provided. ProntoID is not required to obtain your agreement before doing so.
You agree to indemnify and hold harmless ProntoID against any claim, loss, liability, or expense arising from your submission of documents relating to a Subject in breach of this section, including any claim brought by the Subject.
If you are a client integrating our services (e.g., Pronto Verify, Log In with ProntoID) into your own website, application, or platform, you are responsible for:
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy. We implement robust security measures, including cryptographic technologies, to protect data integrity and security.
Certain services are subject to payment. All fees are quoted in U.S. Dollars unless otherwise specified. You agree to pay all applicable fees for the services you select. We reserve the right to change our prices and will notify you of any price changes by posting them on our website or sending you an email. Your continued use of the service after a price change constitutes your agreement to pay the new price.
You agree not to use the Service for any unlawful purpose or to engage in any of the following prohibited activities:
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the Service or contact us to do so.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PRONTOID MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
IN NO EVENT SHALL PRONTOID, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
These Terms shall be governed and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Canton of Valais, Switzerland.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.
If you have any questions about these Terms, please contact us: