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Privacy Policy

Last Updated: September 24, 2025

1. Introduction

Welcome to ProntoID. This Privacy Policy explains how ProntoID, a service by Brooks & Keitt Sarl ("we," "us," or "our"), collects, uses, shares, and protects information about you when you use our website and services (collectively, the "Service"). We are committed to protecting your privacy and handling your data in an open and transparent manner.

Our registered address is Place du Midi 30, Sion, Switzerland.

2. Information We Collect

We collect information to provide and improve our Service. The type of information we collect depends on how you interact with us.

2.1. Information You Provide to Us Directly

  • Account Information: When you register for an account, we collect information such as your name, email address, and password.
  • Identity Verification Data: To use services like Pronto Verify or Pronto Passport, we may ask you to provide sensitive personally identifiable information (PII), including your full name, date of birth, address, and images of your government-issued identification documents (e.g., passport, driver's license). We may also collect a selfie image for biometric verification purposes.
  • Document and Signature Data: When using Pronto Sign or Pronto Share, we process the documents you upload and the cryptographic signatures you create.
  • Communications: When you contact us via email or our contact form, we collect your name, email address, and the content of your message.

2.2. Information We Collect Automatically

  • Usage Data: We collect information about your interactions with our Service, such as the pages you visit, the features you use, and the date and time of your visit.
  • Device and Connection Information: We collect information about the device you use to access our Service, including your IP address, browser type, operating system, and other technical information.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to operate and analyze our Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Service: We use your information to perform our core services, such as verifying your identity, facilitating digital signatures, and enabling secure logins.
  • For Security and Fraud Prevention: We use information to protect the security of our Service, prevent fraud, and enforce our Terms and Conditions.
  • To Communicate with You: We may use your contact information to send you service-related updates, respond to your inquiries, and provide customer support.
  • To Comply with Legal Obligations: We may process your data to comply with applicable laws and regulations, such as record-keeping requirements for 2257 compliance.
  • To Improve Our Service: We analyze usage data to understand how our Service is used and to make improvements.

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

  • With Our Clients: When you use our verification services at the request of one of our clients (e.g., a website using Pronto Verify), we share the result of that verification (e.g., "age verified: yes") with that client. We do not share the underlying identification documents with them unless it is a required part of the service and consented to by you.
  • Service Providers: We may share information with third-party vendors and partners who provide services on our behalf, such as cloud hosting, data analytics, and payment processing. These providers are contractually obligated to protect your data.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Security and Retention

We implement robust technical and organizational measures to protect your personal data, including encryption of data in transit and at rest, and strict access controls. However, no method of transmission over the Internet is 100% secure.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. For sensitive data, such as images of ID documents, our policy is to delete them from our active systems as soon as the verification process is complete, unless longer retention is required by law.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at info@prontoid.com.

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. As a Swiss company, we comply with the Swiss Federal Act on Data Protection (FADP) and are aligned with the principles of the GDPR. We ensure that any international transfers are done with appropriate safeguards in place.

8. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected such data, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

By email: info@prontoid.com

By mail:
Brooks & Keitt Sarl
Attn: Privacy Officer
Place du Midi 30
1950 Sion, Switzerland